SHIPPING AND DELIVERY OF PRODUCTS

 

Order processing is done by E. STAVROPOULOS & CO LP within two (2) working days (excluding Saturdays and public holidays) upon receipt of order.

Provided that the ordered products are available, under the proviso of what is stated above (no. 7), they are delivered to the postal services to be shipped to the consumers within two (2) working days (excluding Saturdays and public holidays) from the completion of order processing.

Order shipment to consumers is done by the ELTA courier service Door-to-Door or other equivalent courier service and under the conditions applicable to the functioning of the particular service.

Shipping costs are free for orders over €50 within Greece and over €120 for Cyprus. For orders under €50 shipping costs are calculated according to the place of delivery, volume and weight of the order and are automatically filled out on the order form, to inform the consumer while the latter is filling out the form. Typically shipping costs amount to €5 for shipments within Greece and €18 for shipments to Cyprus.

In the event the consumer chooses to receive the order from the physical shop of E. STAVROPOULOS & CO LP, the consumer may collect the order during the working days and hours, having received notification that the order is ready for collection. The notification is sent via email to the email address the consumer provided while placing the order.

E. STAVROPOULOS & CO LP is liable solely for willful misconduct and gross negligence in case of delay in the delivery of the ordered products.

 

RIGHT TO WITHDRAW AND RETURN OF PRODUCTS

 

For every purchase from the online shop www.dimore.gr made by the consumer subject to delivery, the consumer has the right to withdraw without any justification www.dimore.gr και παραδίδεται εξ αποστάσεως, έχει δικαίωμα να υπαναχωρήσει αναιτιολογήτως εντός δεκατεσσάρων (14) ημερολογιακών ημερών, επιστρέφοντας το προϊόν στην αρχική του άθικτη κατάσταση και επιβαρυνόμενος τα έξοδα επιστροφής. The deadline begins upon receipt of the products.

To exercise the right of withdrawal, the consumer must either fill in and send to E. STAVROPOULOS & CO LP the model withdrawal form found in the package along with the ordered products, within the deadline above, or declare clearly to E. STAVROPOULOS & CO LP, whose contact details are stated above, via telephone or email, that he or she wishes to exercise the right of withdrawal. In addition, the above withdrawal form is always available here and is sent electronically as attached file, along with the order confirmation (see above no. 6), to the email address provided by the consumer in the order to E. STAVROPOULOS & CO LP. In the event the consumer exercises the right of withdrawal, he or she is obligated within fourteen (14) calendar days from the declaration of withdrawal to return the product to E. STAVROPOULOS & CO LP and the latter is obligated to return the amounts paid by the consumer within fourteen (14) calendar days, to a bank account the consumer shall declare.

In the event of product return due to an error by E. STAVROPOULOS & CO LP the consumer, able to ascertain the error upon reception of the product, must notify the latter without any delay and E. STAVROPOULOS & CO LP will bear the costs of return and shipping of the correct product. In the event of product return due to an error by E. STAVROPOULOS & CO LP the consumer, able to ascertain the error upon reception of the product, must notify the latter without any delay and E. STAVROPOULOS & CO LP will bear the costs of return and shipping of the correct product. In the latter event and in order for E. STAVROPOULOS & CO LP to bear the shipping costs, the consumer must contact E. STAVROPOULOS & CO LP to the above-mentioned contact details, and receive directions on how to return the product, via the postal service the company collaborates with, so that it is logistically and technically possible for E. STAVROPOULOS & CO LP to bear the cost.

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